Our Civic Heart Navigator Program ensures Texans in the Gulf Coast Region can access high-quality, affordable health coverage in the Federal Marketplace.
The program provides Navigator services in person and remotely (online and by phone).
Our broad public education approach encompasses:
- Community presentations and forums
- Out-stationed assistance locations
- Integration of consistent media and marketing messaging
- Local Helpline Center
- Special events and various other outreach and education activities that result in successful enrollment opportunities
(Photos from the Civic Heart Annual Childrens Health Day 2023 at Almeda Mall.)
Navigators:
- Provide culturally and linguistically appropriate information for the needs of the population being served
- Assist consumers seeking assistance; there is “no wrong door.”
- Fairly, accurately and impartially disseminate information
- Offer referrals to consumer assistance programs as necessary
Bilingual Navigators are available. To schedule an enrollment appointment En Espanol.
The Civic Heart Navigator Program serves people in 59 counties in East Texas with navigating health insurance in the Marketplace. The counties include:
Anderson
Angelina
Austin
Bowie
Brazoria
Camp
Cass
Chambers
Cherokee
Colorado
Delta
Fannin
Fort Bend
Franklin
Freestone
Galveston
Gregg
Grimes
Hardin
Harris
Harrison
Henderson
Hopkins
Houston
Hunt
Jasper
Jefferson
Kaufman
Lamar
Leon
Liberty
Madison
Marion
Matagorda
Montgomery
Morris
Nacogdoches
Newton
Orange
Panola
Polk
Rains
Red River
Rusk
Sabine
San Augustine
San Jacinto
Shelby
Smith
Titus
Trinity
Tyler
Upshaw
Van Zandt
Walker
Waller
Washington
Wharton
Wood
Questions?
For questions about health insurance in the Marketplace and all your enrollment needs, please contact a Civic Heart ACA Navigator via phone: 713-374-1282 or 1-844-374-1200 or by email chnavigator2013@gmail.com.
How to schedule an appointment with a Navigator:
To request information in an accessible format you can contact us:
Call us: 713-374-1282 or 1-844-374-1200
Send us a fax: 713-651-8045
Email us: navigators@civicheart.org
Send us a letter:
Civic Heart Healthcare Navigators
3131 Emancipation Ave. Suite 400
Houston, TX 77004
Your request must include your name, phone number, type of information you need (if known) and the mailing address where we should send the materials. We may contact you for additional information.
National Information
ACA Federal Marketplace
Call Center – 1(800) 318-2596
Website – healthcare.gov
Spanish Website – cuidadodesalud.gov
Civic Heart Community Services provides free auxiliary aids and services including information in accessible formats like Braille, large print, data/audio files, relay services and TTY communications. If you request information from Civic Heart in an accessible format, you won’t be disadvantaged by additional time necessary to provide that information. This means if there’s a delay in fulfilling your request, you will get extra time to take any action.
The Navigator project described was supported by Funding Opportunity Announcement CMS-CA-NAV-18-001 from the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid Services. The contents provided are solely the responsibility of the authors and do not necessarily represent the official views of HHS or any of its agencies.
Program Staff
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